Privacy Policy
Learn how we collect, use, and protect your data. Your privacy and security are our top priorities.
Last Updated: August 2026
1. Introduction
Phoenix Client ("Phoenix Client", "we", "our", or "us") respects your privacy and is committed to protecting the information you provide while using our software, website, launcher, and related services (collectively, the "Services").
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights available to you regarding your information.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy sits alongside our Terms of Service, which govern your use of the Services, and our Refund & Cancellation Policy, which governs purchases and refunds.
2. Information We Collect
We collect only the information reasonably necessary to provide, maintain, and improve the Services.
2.1 Account Information
When you create or use a Phoenix Client account, we may collect:
- Username
- Account identifier
- Account creation date
- Account preferences and settings
- Authentication and login information
We do not intentionally collect unnecessary personal information.
2.2 Technical Information
To ensure proper operation of the Services, we may collect technical information such as:
- Operating system version
- Device specifications
- Client version
- Language preferences
- Configuration settings
- Performance metrics
- Error logs
- Crash reports
This information is used solely to improve stability, performance, compatibility, and security.
2.3 Usage Information
We may collect information regarding how users interact with the Services, including:
- Feature usage statistics
- Session activity
- Cosmetic item usage
- Launcher activity
- Diagnostic events
This information helps us improve user experience and identify technical issues.
2.4 Payment Information
Purchases are processed by third-party payment providers.
Phoenix Client does not store:
- Full credit card numbers
- Bank account details
- Payment card security codes (CVV/CVC)
We may receive limited transaction information such as:
- Transaction status
- Purchase amount
- Transaction identifier
- Payment confirmation
This information is used for purchase verification, fraud prevention, and for processing requests submitted under our Refund & Cancellation Policy.
3. Information We Do Not Collect
Phoenix Client does not intentionally collect or access:
- Personal files unrelated to the Services
- Private messages outside Phoenix Client systems
- Passwords for third-party services
- Browser history
- Photos, videos, or personal documents
- Keystrokes unrelated to client functionality
We do not engage in spyware-like behavior.
4. How We Use Information
We use collected information to:
- Operate the Services
- Authenticate user accounts
- Process purchases
- Assess and process refund and cancellation requests
- Deliver cosmetic items and digital content
- Improve performance and reliability
- Detect abuse, fraud, and security threats
- Reply to support requests
- Comply with legal obligations
We do not use user information for unrelated advertising purposes.
5. Legal Basis for Processing
Where applicable, we process information based on one or more of the following grounds:
- Performance of a contract with the user
- Legitimate business interests
- Compliance with legal obligations
- User consent, where required by law
6. Information Sharing
Phoenix Client does not sell, rent, or trade user information.
We may share limited information with:
6.1 Service Providers
Trusted third-party providers that assist us with:
- Payment processing
- Infrastructure hosting
- Security monitoring
- Technical support
These providers may access information only as necessary to perform their services.
6.2 Legal Requirements
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable laws
- Reply to lawful government requests
- Protect the rights or safety of users
- Prevent fraud, abuse, or security incidents
7. Data Retention
We retain information only for as long as reasonably necessary to:
- Maintain user accounts
- Provide Services
- Resolve disputes
- Enforce agreements
- Comply with legal obligations
Transaction records are retained for as long as required to establish refund eligibility under our Refund & Cancellation Policy and to satisfy applicable accounting and tax obligations.
Information that is no longer needed may be deleted, anonymized, or aggregated.
8. Data Security
We implement reasonable technical and organizational measures designed to protect information against:
- Unauthorized access
- Loss
- Alteration
- Disclosure
- Misuse
However, no online service can guarantee complete security, and users acknowledge the inherent risks of internet-based services.
9. User Rights
Subject to applicable law, users may have the right to:
- Request access to their information
- Request correction of inaccurate information
- Request deletion of eligible information
- Object to certain processing activities
- Withdraw consent where processing is based on consent
Requests may be submitted through our support channels.
10. Children's Privacy
Phoenix Client is not directed toward children under the age required by applicable law to provide independent consent.
If a parent or guardian believes a child has provided information in violation of applicable law, they may contact us to request review or removal of that information.
11. Third-Party Services
The Services may contain links to third-party websites, platforms, or payment providers.
Phoenix Client is not responsible for the privacy practices, policies, or content of third-party services.
Users should review the privacy policies of those services independently.
12. International Data Transfers
If information is transferred or processed outside the user's country of residence, Phoenix Client will take reasonable measures to ensure appropriate safeguards are applied where required by law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted through our website, launcher, or client.
Continued use of the Services following publication of an updated Privacy Policy constitutes acceptance of the revised version.